In the six months since Alaska Airlines combined with Hawaiian Airlines, our air-cargo teams have been working together to integrate our operations and systems, improving processes for customers who ship across our shared global network serving 130-plus cargo destinations.
This work is ongoing, but we’ve made exciting progress. Here are some of the ways we’ve improved the customer experience so far — and what you can look forward to later this year.
Book and track shipments across our network
We’re pleased to introduce shared booking across our newly combined Alaska and Hawaiian cargo network. This seamless experience allows customers to book and track shipments to all our global destinations on a single air waybill (AWB).
Access to our combined network is determined by the origin of your shipment. For example, shipping your fresh shellfish from Ketchikan (KTN) to Sydney (SYD)? Book your shipment with Alaska Air Cargo and your shipment will be on a single air waybill as it travels through our combined network. Shipping from Tokyo Narita (NRT) to Columbus (CMH)? Start your booking with Hawaiian Air Cargo and we’ll take care of the rest.
Shipments that originate on Alaska Air Cargo flights and continue on Hawaiian Airlines flights can be booked online or though the Alaska Air Cargo call center. Book now.
Shipments originating on Hawaiian Air Cargo flights and continuing on Alaska Airlines flights will continue to be booked through Hawaiian Air Cargo, which will manage the shared booking.
Learn more about bookings across our combined networks
New cross-country routes and expanding capacity
This spring, we are launching several new cross-country routes — including San Diego (SAN)-Reagan International (DCA) — as well as increasing capacity between the West Coast and Hawai’i. In May, we are also launching our first international long-haul cargo service between Seattle (SEA) and Tokyo Narita (NRT).
Learn more about our latest network expansions starting this spring
Co-located stations streamline drop-offs and pick-ups
In cities where both Alaska Air Cargo and Hawaiian Air Cargo have operations, we’ve been working to bring our teams together, creating a single location in each city where customers can drop off and pick up shipments, as well as easily access our shared global network.
In Kaua’i and Maui, co-locating operations this year also allowed us to restore complete inbound and outbound service for Alaska Air Cargo customers.
Co-located stations so far:
Co-locations coming in the next few months:
- Honolulu (HNL): March 29
- Portland (PDX): Expected June 23
More stations will be co-locating cargo operations later this year.
Check our locations pages and sign up for emails to get updates on co-located stations.
Policy changes to align operations
We are working to align policies across our shared Alaska Air Cargo-Hawaiian Air Cargo global network. Here are a few of the policies that have recently changed:
DG shipments: Dangerous Goods (DG) cargo can no longer be shipped as General Air Freight on either Alaska Air Cargo or Hawaiian Air Cargo. DG shipments must follow the policies of the airlines carrying the shipment. Questions about our DG policies? Check the Alaska Air Cargo FAQ page or the Hawaiian Air Cargo DG rules.
Human remains shipments: We are now able to accommodate up to two human-remains shipments on Hawaiian Airlines’ A321, A330 and B787 aircraft. Please refer to the policies for the airline your shipment originates with.
Alaska Air Cargo policies | Hawaiian Air Cargo policies
Cargo weight adjustments: Maximum per-piece weight for bulk loading on Hawaiian Airlines aircraft has been increased to 300 pounds, with the exception of the 200-pound limit in place for 717 aircraft.
Revised prohibited items list: Hawaiian Air Cargo shipments will now accept commercial-grade Styrofoam packaging and fragile shipments.
A reminder — and a heartfelt thank you
Our work toward aligning our cargo policies across both airlines is ongoing, and many procedures continue to be determined by the airline your shipment originates on. Please check the policies for your shipping product and commodity before dropping off at the cargo station:
Alaska Air Cargo | Hawaiian Air Cargo
We appreciate your patience through this process. Thank you for working with us!
