Volume 21 | December 2021
Bigger network in 2021, more growth coming in 2022 – and better customer tools on the way.
Our network has grown in 2021!
This year we added 30 new markets to our network, restoring dozens of routes lost during the pandemic. We now carry cargo to more than 100 destinations.
We took off in the heartland.
New routes to CVG and OKC with daily nonstops to SEA.
Rebounding in Hawaii.
Flights to the islands are now back to pre-pandemic levels.
Texas-sized growth in Austin.
New routes between AUS and LAX, PDX, BOI, SJC, SAN and SFO.
Bullish on Boise.
We now have more daily flights from BOI than any other carrier – including daily service to ORD and AUS.
For 2022: Bigger network, more capacity, better tools.
Alaska: Shipping fresh seafood to the world.
The state of Alaska’s wildly diverse seafood industry ranges from Ketchikan geoducks to Bristol Bay salmon, and from Yakutat halibut to the crab catch in the far-western Aleutian Islands. Millions of pounds of fresh seafood and live shellfish ship out every year on Alaska Air Cargo, making our 20 stations across the state crucial partners for the commercial fishermen and processors who send their products across the U.S. and around the world.
- How do you pronounce it? Gooey-Duck
- What is it? The Pacific geoduck is one of the largest burrowing clams in the world
- Size: Up to 7 pounds
- Age: They can live 100 years
- Habitat: Geoducks are found from Newport Bay, California, to Kodiak Island, Alaska. The Southeast Alaska fishery is the furthest north of the West Coast fisheries.
- Catch: They are harvested by commercial divers
- Retail price in Hong Kong: About $50 a pound.
Toys For Tots: The most wonderful time of the year for thousands of kids!
Alaska Air Cargo and the U.S. Marine Corps are teaming for the 15th year to deliver toys to thousands of children across the state of Alaska. And there’s still time to donate!
For 2022: Updates to technology and cargo tools.
Next year we will begin significant technology upgrades for freight management throughout our network. Systems that route and track shipments will be streamlined, and customers will be able to efficiently manage all aspects of their accounts via a new online portal. Rollout is planned for Q1 2023.
- Integration with other cargo-management websites and systems like cargo.one, Cargo Sprint or PayCargo
- More efficient tracking throughout our warehouses
- A self-service online customer portal with an overview of account activities
- A mobile-friendly interface with real-time information for both customers and our station teams
What’s Next? We’ll continue to provide regular updates and solicit your input as we are testing and refining the tools.
Got questions? Who to contact for fast answers.
Track missing, delayed or lost cargo:
Ascargo.firstname.lastname@example.org. Monitored 24/7.
Booking new shipments:
Call the Cargo Call Center: 1-800-2ALASKA. 5 a.m.-9 p.m. daily
Questions about known shipper status, claims and tracking:
Call Cargo Network Support: 1-877-815-8254. Supported 24/7. (Note: This team cannot make or change bookings.)
Commercial shipping questions for our sales team:
Sales managers focus on specific regions and assist commercial shippers with large volumes and ongoing business needs.
General questions and feedback:
Online chat: Available 7 a.m. to 7 p.m. A great option to make a change to an existing booking or ask general questions.
Email: email@example.com. Monitored 8 a.m. to 5 p.m. Our team typically responds within 24 hours.
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