Volume 15  |  June 2020

New Cargo Website

Alaska Air Cargo

New cargo website is live!

Our new cargo-only website is up and running! This is the first step of a robust technology modernization initiative for cargo.

You will immediately notice a quicker, smoother, more intuitive experience. Moving our cargo website away from the passenger side of the company allows us to continuously enhance, update and add functionality specific to you, our cargo customers.

Mobile-first philosophy
Pages are responsive and seamlessly scale to your mobile device, tablet and desktop.

Alaska Air Cargo

Useful tools up front
Tracking, schedules and pricing are front and center on our homepage and better integrated.

Alaska Air Cargo

Improved navigation and content
Content has been refreshed and streamlined, making information easier to find and understand.

Alaska Air Cargo

Cargo-specific flight schedule
Schedules will display valid cargo flights and filter out codeshares and flights out of stations that don’t offer cargo service.

Alaska Air Cargo

Dedicated Pet Connect™ pages
Pet travel is a specialty and carries additional rules and restrictions. We’ve created a dedicated section of our website specific to pet travel.

Alaska Air Cargo


Later this year, we plan to add additional functionality to include a chat feature, online claims form and more.

Alaska Air Cargo

Operating passenger planes as cargo freighters.

Pre-COVID, Alaska Airlines shipped a daily average of 400,000 pounds of cargo in the belly of passenger aircraft across our network. But as passenger flights were dramatically reduced, we lost much of that carrying capacity.

In March, a team of 40 people began working on how to utilize passenger aircraft as freighters. The result is we are now approved to use passenger cabins in Boeing 737-900 aircraft for cargo boxes, mail and other items– creating room for an additional 13,500 pounds of cargo on a traditional passenger flight.

In total, each flight can carry up to 30,000 pounds, including belly capacity. See more, including video footage.

Alaska Air Cargo

A note from Torque Zubeck, Managing Director, Alaska Air Cargo.

Demand for cargo is steady.

Air travel has been one of the hardest hit industries in the wake of COVID-19, as passenger revenue dried up almost overnight. However, the need for cargo has remained constant as demand for food, e-commerce orders, cleaning supplies and personal protective equipment has surged. Airlines are considered an essential service, and cargo is a huge component of that service.

Alaska Air Cargo still maintains service to almost every destination in our U.S. network. We have also been fully utilizing our freighter fleet to keep critical supplies moving from Seattle to destinations across Alaska. When RavnAir Alaska, who was the largest regional carrier in the state, ceased operations on April 5, we quickly launched seasonal service to Cold Bay, King Salmon and Dillingham to help those communities who lost air service. And we’re now providing summer seasonal freighter service to Unalakleet, Alaska.

And, as you may have heard, we have six 737-900 passenger aircraft that we’re planning to use as cargo freighters in the continental United States and Hawaii.

Our team has worked tirelessly with shippers to creatively and successfully move product around the country amidst rapidly changing flight schedules. I am extraordinarily proud of the entire Alaska Air Cargo team for its unrelenting efforts and can-do attitude. A stand-out example is Karen Krohn, Cargo Customer Service Agent in Anchorage, who celebrated her 45th anniversary working for Alaska Airlines. We love Karen, and it is people like her who make our Cargo team awesome.

Thanks for your continued loyalty and support.

Alaska Air Cargo

How Alaska Airlines is supporting communities affected by the coronavirus.

Flying medical providers across the country. We’re providing one million LIFT miles to Angel Flight West to fly medical staff free of charge to different locations across the United States to help relieve overwhelmed medical care systems responding to COVID-19.

Feeding families in need. Alaska Airlines launched #MillionMealsChallenge to feed families left hungry by the coronavirus. In tandem with our aircraft kitchen partners, we’ve helped provide 896,000 meals to 14 local food banks across Alaska, Washington, Oregon, California and Hawaii.

Raising money for food banks. The Alaska Airlines Foundation helped raise more than $800,000 for food banks across Washington State. This new fundraising effort, with donations from nonprofits, corporate foundations and 3,000 individual donors, is helping food banks replenish dwindling supplies. See more

Shipping personal protective equipment. On Wednesday, April 1, Alaska Air Cargo expedited shipments of materials for masks from Seattle to be assembled in Dallas, Phoenix and Los Angeles. Completed masks were then distributed to Providence hospitals throughout Alaska, California, New Mexico, Montana, Oregon, Texas and Washington State.

Subsequently, Alaska Airlines has joined the 100 Million Mask Challenge to ship PPE to places in need to help fight the coronavirus.

Alaska Air Cargo

New service for Alaska.

Earlier this month, we launched seasonal service to Dillingham (DLG), King Salmon (AKN) and Cold Bay (CDB).

For more information about all above flight schedules, please refer to our website.

Alaska Air Cargo

Flight route from 1956, when Alaska Airlines served Unalakleet.

Alaska Air Cargo returns to Unalakleet after 45 years.

Unalakleet (UNK) is located on Alaska’s Norton Sound at the mouth of the Unalakleet River, 148 miles southeast of Nome and 395 miles northwest of Anchorage. Similar to Nome, Bethel and Kotzebue, Unalakleet is a hub of activity for many of the small Arctic villages surrounding it. We’ll deliver inbound mail, groceries and needed supplies, and support the commercial fishing industry with outbound shipping of seafood.

Alaska Airlines served Unalakleet from the 1950s to 1975 with DC-3s, DC-4s, the Convair 340, the Lockheed Constellation, and finally the Boeing 727-100, before the Civil Aeronautics Board (CAB) cancelled our service. At one time we even had a regional hub in Unalakleet.

We’re happy to be back, now with cargo-only service three times per week via our 737-700 freighters. Unlike other destinations we serve, Unalakleet will be a cargo-only market served by our freighter aircraft only.

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